Answer:
Answering Emergency Calls.
These situations are emergency calls that you are handling as an emergency call-taker. General policies and procedures are provided. Most of the questions require you to understand the type and level of the emergency and to make judgments regarding how to handle the situation.
Dispatching Emergency Resources.
As a communications technician, you will make decisions to dispatch deputies. You are given some criteria to consider when making these decisions. Consider the situation, the criteria, the available deputies, and select the best dispatch option.
Communication Center Situations.
Employees of often navigate high-stress situations. Teamwork is key for effective response to calls for emergency assistance. Employees must be able to communicate effectively with both coworkers and callers. Employees must also adjust to situations that may change rapidly. These situations typically involve activities in the Call Center. Use your judgment and experience to select the most appropriate and effective responses.
Situations involving Interactions with Coworkers.
These questions present you with situations that you could encounter that involve coworkers. Use your judgment and experience to select the most appropriate and effective responses.
Use of the Phonetic Alphabet. Communication Technicians must often give verbal directions and convey names or addresses that could easily be misspelled. A phonetic alphabet is used to ensure accuracy and clarity in audio transmissions. This section of the test provides the phonetic alphabet used and asks situational questions about the use of the phonetic alphabet.
Interpreting and Using Jurisdictional Maps.
Dispatch to specific locations in the County. Communications Technicians must read maps to decide whether to dispatch deputies, or local police or forward the call to another agency to dispatch.
Be prepared to look at street maps with jurisdiction boundaries. Understand which streets or intersections are within which jurisdictional boundaries. Understand the cardinal directions of north, south, east, and west.
This test section will assess your ability to read a map and determine who should dispatch a call from a specific location. For each set of these map questions, you will reference segments of the Franklin County Engineer’s Street Map. You will also be given the expectations of handling calls from various Franklin County jurisdictions. For these situational questions, you will integrate this information and the maps to determine the most appropriate response.