Career FAQ - Patrol Communication Technician (911-Dispatcher)

Below are frequently asked questions submitted prior to the Patrol Communication Technician (911-Dispatcher) application process 

 

How to become a Patrol Communication Technician (911-Dispatcher)? Where do I start? 

  • Take the Emergency Communication Pre-Employment exam with the National Testing Network, to visit their website click here.
  • For information on the application steps and hiring process, click here.


What are the requirements for Patrol Communication Technician (911-Dispatcher)? 

  • For our minimum qualification for Patrol Communication Technician (911-Dispatcher), click here.


How do I sign up to take the Emergency Communication Pre-Employment test with the National Testing Network (NTN)?

  • Go to the National Testing Network website or click here.
  • Select the “Emergency Communication” tab on the main home page or at the top of your page, click on “Find Jobs” and select “Emergency Communication”.
  • ​On the left-hand side of your screen select, “Choose Your Department”; make sure the “Job Class” tab is “Emergency Communication Positions”. Pick “Ohio”, click the blue “Update” tab. This will take you to another screen that has listed all the agencies in Ohio that are accepting testing scores.
  • Select “Franklin County Sheriff’s Office”, click the red “Continue” button on the left-hand side of the website. Once you have selected “Continue” a box will come up asking if you would like to select any additional departments to send your scores to. If you are only selecting FCSO, click on “That’s All I Want".
  • The next screen you will see at the top of the page, “Do you Qualify?” scroll down to the bottom, if you qualify, make sure you selected “I qualify. Continue”. Then click the red “Continue” button on the bottom left hand side of the website.
  • Select where you want to take the test or if you can select the virtual testing options. Please note: The NTN has testing sites all over the United States and they also have virtual testing (all times Pacific Standard Time). Once you have made you testing location selection, click the red “Continue” button on the bottom left hand side of the page.
  • Select the testing date and time convenient to your schedule.  Once you have selected your testing date and time, you will confirm the test information and cost.
  • If you have not logged into the NTN website, you will need to do so on the login page and follow the additional prompts to complete signing up for the pre-employment examination.


Is there a fee for the pre-employment emergency communication exam?

  • Yes, there is a fee to take the pre-employment emergency communication exam with the National Testing Network (NTN).
  • To request a voucher to take the pre-employment emergency communication test at no cost to you, please email us at: FCSOHR@franklincountyohio.gov.
  • Candidates are highly encouraged to send current test scores to the Franklin County Sheriff's Office as the office has generously offered to cover the fee for candidates to transfer their NTN scores. 
  • If you have any questions or concerns, please contact NTN candidate support at 855-821-3761.


What are passing scores for the Emergency Communication Pre-Employment exam with the National Testing Network (NTN)?

  • You must pass all three (3) sections of the Emergency Communication Pre-Employment test. The Call Taker portion of the test, you must pass with a 53% or higher score. The Notes portion of the test, you must pass with a 64% or higher score. The Dispatch portion of the test, you must pass with a 43% or higher score. 


When do I find out if I passed all three (3) sections with the National Testing Network (NTN)?

  • You will see all three (3) scores on the NTN website right after submitting your test.


How often can I take the Emergency Communication Pre-Employment exam with the National Testing Network (NTN)?

  • The Franklin County Sheriff's Office will only accept candidate scores once per calendar year; although the NTN allows candidates to take the test every six (6) months.


How will I be notified to apply?

  • All correspondence will be sent to the e-mail address you provided to the National Testing Network. Therefore, it is critical applicants provide a current e-mail address that is checked regularly.


What are the requirements for Patrol Communication Technician (911-Dispatcher)?

  • For minimum qualifications for Patrol Communication Technician (911-Dispatcher), click here.


I want to work for FCSO. How do I find out what vacancies are available at FCSO?

  • Most vacancies will be listed on our application website, to visit click here; for our Deputy and Patrol Communication Technician (911-Dispatcher), they will not be listed due to the pre-employment examination required first.
  • For more information on our Deputy hiring process, click here.
  • For more information on our Patrol Communication Technician (911-Dispatcher), click here.
  • For more information on our civilian careers, click here.


Do you have a contact or email address where I can send my Resume?

  • To ensure impartiality, Resumes will only be accepted with our online applications. We do not review or respond to unsolicited resume submission through mail.


How to apply for Patrol Communication Technician (911-Dispatcher)?

  • You will receive an email invitation link from the FCSO Human Resources Department to apply. After you have clicked on the invitation link, in the top right-hand corner click on "Sign In", either log in with your previously created username and password or create a login and password for first time users. Please fill out all sections of the application in its entirety.


Issues logging into govermentjobs.com website:

  • If you are having trouble logging in or are having other issues with their website, please contact 855-524-5627.


Address and phone number changes:

  • Keep your contact information current with us! Changes in address, email address, or phone number must be provided to the Franklin County Sheriff's Office. You can do this by visiting our website, click here, and logging into your account on governmentjobs.com. From there you can go to your account settings, change your contact information, and save your changes.
  • IMPORTANT: We contact all applicants via email throughout the hiring process. If your contact information is not  current, it may result in you missing important updates regarding your application.


How do I know you have received my application?

  • On our application website governmentjobs.com, you will need to log in under your account, once you have logged into your account, in the top right hand corner of the page, should be your name or account name. Click on it and a drop-down box will appear, click on application. This will take you to another page that will show all of your job applications, if the application for the position your applied for says "Application Received", then we have received your application.


What should I except during the Sheriff's Office hiring process?

  • We have different phases in our hiring process depending on which position you are looking to apply for. For our Civilian Process, click here. For our Deputy Process, click here. For our Patrol Communication Technician (911-Dispatcher), click here.


Is a college education required?

  • No, our minimum qualifications only require you to have a High School Diploma or G.E.D. To see the Patrol Communication Technician (911-Dispatcher) minimum qualifications, click here.


Are there any age limitations?

  • You must be 18 years old the time of employment.


Are lateral transfers accepted?

  • Lateral transfers are not accepted.


Residency requirement?

  • There are no residency requirements due to a decision by the Ohio Supreme Court.


Can I apply if I am attending school?

  • Yes. However, you must schedule your school around your work schedule.


I was not hired for a specific position. Will I be considered for other jobs at the Franklin County Sheriff's Office?

  • We would be happy to consider your application again; if you are applying for the same position, we only accept applications once per calendar year. If it's for a different position, submit a completed application for each open position you are interested in via our application website, governmentjobs.com
  • Please note: our Deputy and Patrol Communication Technician (911-Dispatcher) position requires passing a pre-employment examination first. For our Deputy pre-employment testing process, click here. For our Patrol Communication Technician (911-Dispatcher) pre-employment testing process, click here.


What's the best way to stay updated on job opportunities at the Franklin County Sheriff's Office?

  • To stay updated you will need to go to our application website, once you have logged in, in the top left-hand corner of the page, under "Menu", select "Class Specifications". Once you have located the job(s) that you have interest in, click on the job - a screen will appear with the job description information on it. If there is a green "Subscribe" button in the top right-hand corner, you can request a job interest card. The job interest card will trigger an email to you once the job has become available for applications.
  • Please Note: For some of our jobs, the job interest card is unavailable, and you will not see the green subscribe button.


Can Active Duty, Reserves, or Military Veterans apply?

  • Yes! Military personnel and veterans who have or are anticipated to have, an honorable discharge is eligible and encouraged to apply. General discharge and uncharacterized discharge are also accepted but reviewed on a case-by-case basis.
  • Applicants who are discharged must submit their DD-214 (Member 4 copy) for discharge status verification.


If you are an interested applicant and live outside the State of Ohio or in active military status outside the State of Ohio and will have trouble traveling multiple times during the hiring process, please contact us at: 614-525-3397.
 

For additional FAQ for Civilian Careers, click here.